At Official Shroomiez Store, we are committed to delivering the highest quality products and providing an exceptional customer experience. However, we recognize that there may be times when you need to request a refund. Please review our refund policy carefully:

1. Quality Guarantee

We are proud of the quality and safety of our products. If you are not satisfied with your purchase or believe there is an issue with the product’s potency, please contact our customer support team within 7 days of receiving your order. We will address your concerns and offer a suitable solution, which may include a refund or replacement.

2. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately. We will need photographic evidence of the damaged or defective item for the refund process. Once verified, we will either replace the item or issue a refund based on your preference.

3. Incorrect Order

If you receive an incorrect item in your order, notify us within 7 days of receipt. We will promptly correct the mistake by sending you the correct product or issuing a refund for the incorrect item.

4. Refund Process

To request a refund, contact our customer support team at sales@officialshroomiezstore.com. Provide your order details and a brief explanation for the refund request. Our team will guide you through the process and initiate the refund after evaluating your case.

5. Processing Time

Approved refunds will be processed within 5-7 business days. Please note that the time it takes for the funds to appear in your account may vary depending on your payment method and financial institution.

6. Contact Us

If you have any questions or concerns about our refund policy, please reach out to our customer support team. We are here to help and ensure your satisfaction with every aspect of your Shroomiez experience.